Turn the Page Privacy Policy
Turn the Page regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Turn the Page users, and conforms to Internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact Lois at 03 5952 1444.
Collection of Information
In order to use the Turn the Page website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly regarding sales, support and accounts, including Email. Any information collected by Turn the Page is collected via correspondence from you or your company. This may be via the telephone, email, mail or directly through our website.
Use of Collection Information
Any details collected from Turn the Page customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using transport layer security technology (TLS). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at info@turnthepagebookshop.com.au
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@turnthepagebookshop.com.au
Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Communications
Turn the Page uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us info@turnthepagebookshop.com.au
Third Parties
We will not share your information with any third parties.
Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links
Links on the Turn the Pagesite to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of info@turnthepagebookshop.com.au
Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.
Turn the Page Security Policy
Turn the Page uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
Payments are fully automated with an immediate response. • Your complete credit card number cannot be viewed by Turn the Page or any outside party. • All transactions are performed under 128 Bit SSL Certificate. • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data. • eWAY is an authorised third party processor for all the major Australian banks. • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Turn the Page.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
Delivery Policy
After ordering online, you will receive an email confirmation from Turn the Page containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. For goods currently in stock we will attempt to send your goods via Australia Post within one working day (to see estimated delivery times for Australia Post’s regular parcel service please check the Australia Post website www.auspost.com.au/parcels-mail/domestic-delivery-times.html). Most deliveries arrive around 2 days after this but can take up to 5 working days. ***Due to the impact of the current Coronavirus restrictions in Victoria, Australia Post is currently dealing with unprecedented volumes. Please allow extra time for your delivery to arrive. See https://auspost.com.au/about-us/news-media/important-updates/coronavirus#domestic *** If you are concerned about a delivery that has not arrived, please contact us so we can follow it up for you. Alternately, we can provide Auspost track and trace details so you can track your delivery yourself.
Items not currently in stock will take longer. If a title is not in stock please contact us via email at info@turnthepagebookshop.com.au to confirm price and availability and we will provide an estimated delivery timeframe before you place an order.
Refund & Returns Policy
We do not offer refunds unless the goods are faulty (eg. a misbound or misprinted book). All goods are inspected for damage before being sent, however we are not responsible for any damage incurred during transit.
If you have received a damaged, or incorrect item, we will exchange it and reimburse you for any return shipping costs.
We will exchange goods or offer a credit note within 14 days of purchase. Returned goods must be in saleable condition and accompanied by a receipt. Shipping costs associated with these goods are the responsibility of the sender.
Contact us on 03 5952 1444 or info@turnthepagebookshop.com.au for all return and refund inquiries.
If you have any enquiries regarding this document and the payment services offered by eWAY please visit the eWAY website at www.eway.com.au